FAQ
Frequently asked questions.
A few of the questions we hear most often about the audit, the process, and how we work.
The audit
The process
The switch
The fees
A few of the questions we hear most often about the audit, the process, and how we work.
No. The first step is to understand whether your current payment setup is competitive. If you already have the most competitive deal, we’ll say so — and the audit ends there.
A recent merchant statement, your current provider, number of outlets, approximate monthly card turnover, current EPOS system, and a decision-maker contact. One statement is usually enough; two months gives better signal.
Audit reports are delivered within 24hrs of receiving a full and complete recent merchant statement. If you tender the market, provider offers come back within 3 working days, and deployment is usually 24hrs after acceptance for Rate Reset and 7–10 days for switching provider — subject to SLAs and client readiness.
Yes. We review whether your current integration is commercially and operationally right, then recommend whether to stay, switch, or renegotiate
The strongest fit is multi-site, physical point-of-sale businesses with 2–50 outlets in major UK cities — especially hospitality, hotels, coffee shops, bakeries, beauty & hair salons, butchers, fishmongers, fashion, jewellery, and many other multi-site retail groups. We also offer bespoke services to enterprise groups so please get in touch for more info.
Our commercial model is designed to keep all advice impartial. No fees are charged to merchants who switch and our fees for Rate Reset are only ever a percentage of the savings we secure. Full disclosure of the fees we receive from our payment partners is available to all clients who switch provider
We use our proprietary AI tool to audit, benchmark, and advise whether to stay, switch, or renegotiate. At no cost to you.
